Tuesday, December 19, 2006

Isn't it neurotic? Dontcha think?

I don't really know if this is a pet peeve or just me being neurotic about something of no significance to anyone. You know when you call the customer service number at Dell or T-mobile or the electric company? Well, it exasperates me to no earthly end when I'm listening to Dell's recording and it says, "This call may be monitored for quality control." When I listen to T-mobile's recording it says, "This call may be monitored for quality assurance." When I call the electric company, it says "This call may be monitored for quality purposes."

I don't know how to say this without sounding like maybe I'm just a little psycho (let's be honest -- I all but admitted my psychosis with the "Periodic Table of Elements" entry), I wish someone would just get all the customer service departments together and come up with one consistent way of saying they're recording your conversation. Every single time I hear "quality control," "quality assurance," "quality purposes" or any other such variation, my ears bleed a little. I loathe the inconsistencies! Prior to discussing my billing grievances or whathaveyou with customer service, I am already plunged into the depths of Mordor (nerd alert) as a result of the raging unpredictability of these cheerily spoken recordings. And how annoying is it that someone is trying to "control" quality? How about not controlling it, buddy? Try improving it instead? What a novel idea! Hmm? How about the next time I call for help, instead of controlling the quality, you speak to me in English and help me fix my dang computer? Huh?!

So that sounds really mean. I'm just saying, if things were just a smidge more predictable in the customer service department, average citizens like me would not turn into total stress bags. Ok?

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