I spent four debilitating hours on the phone with various travel agent types on Tuesday. That's 1/6 of my day. I'll spare you the specifics of the frightful lack of customer service brains I encountered, but I did want to gather your thoughts on another matter: using the pilot alphabet for spelling.
While handling my four hours of calls, I waited and waited on hold for Doofus McDooberson customer service guy to give me a confirmation code... and then out of the silence and with no warning, he'd suddenly blurt, "Quebec Kilo Delta Zulu One India." And I'd be all, "What did you just say to me?"
How about spelling it out like a normal person and laying off the Top Gun, mmmk? If I need clarification, I'll ask. Frankly, the letter Q is a lot easier to understand than hollering QUEBEC while I'm trying to make travel reservations to somewhere that is not, in fact, in Quebec. And what else does the letter I sound like? It's not like I'm going to confuse it if you say X or K. Criminy, just say I. Same for A, E, G, H, J, K, L, O, P, R, U, V, W, X and Y. Capiche?
Does anyone else talk like this? Besides astronauts, pilots and McDooberson?
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